Service and Support Requests · Info
As we are a service provider that bills by the hour we cannot take support or service requests by delegated users in your organization who cannot approve work orders or pay associated invoices.
This includes moderators, other developers, your web host, your pet lizard, etc. We prefer to work with a single point of contact for all communications.
Delegating users that don't have experience with how changes are made to your site or with how your company infrastructure is configured assume we're the only service provider, so we end up with multiple requests that we generally have no hand in (such as requests that should go to your web host, Content Delivery Network, domain registrar, etc.).
Posted on August 11, 2022
This includes moderators, other developers, your web host, your pet lizard, etc. We prefer to work with a single point of contact for all communications.
Delegating users that don't have experience with how changes are made to your site or with how your company infrastructure is configured assume we're the only service provider, so we end up with multiple requests that we generally have no hand in (such as requests that should go to your web host, Content Delivery Network, domain registrar, etc.).
Posted on August 11, 2022
