Single Point of Contact
We've worked with many organizations over the years and if there is one thing we've learned is that things can really get confusing when there is no defined Point of Contact and we end up taking ideas up from numerous users. Where some users may find it "easier" to just pass information on, but for us to keep detailed records the juggling act can get quite out of control; which is why we would prefer that all communications that come to us from your organization come from one specific user, your Point of Contact, versus numerous users.
With a single Point of Contact we'd receive all input from one user who would be responsible for relaying and accumulating additional information, which will boost production time as we're not having to stop and check emails from numerous users (especially where information tends to overlap).
Additionally, as we are a service provider that bills by the hour we cannot take support or service requests by delegated users in your organization who cannot approve work orders or pay associated invoices.
This includes moderators, other developers, your web host, your pet lizard, etc. We prefer to work with a single point of contact for all communications.
Delegating users that don't have experience with how changes are made to your site or with how your company infrastructure is configured assume we're the only service provider, so we end up with multiple requests that we generally have no hand in (such as requests that should go to your web host, Content Delivery Network, domain registrar, etc.).
We thank you for your understanding, and hope to work with you soon!
Posted on April 14, 2015 · Updated on August 11, 2022
With a single Point of Contact we'd receive all input from one user who would be responsible for relaying and accumulating additional information, which will boost production time as we're not having to stop and check emails from numerous users (especially where information tends to overlap).
Additionally, as we are a service provider that bills by the hour we cannot take support or service requests by delegated users in your organization who cannot approve work orders or pay associated invoices.
This includes moderators, other developers, your web host, your pet lizard, etc. We prefer to work with a single point of contact for all communications.
Delegating users that don't have experience with how changes are made to your site or with how your company infrastructure is configured assume we're the only service provider, so we end up with multiple requests that we generally have no hand in (such as requests that should go to your web host, Content Delivery Network, domain registrar, etc.).
We thank you for your understanding, and hope to work with you soon!
Posted on April 14, 2015 · Updated on August 11, 2022
